Frequently Asked Questions
Everything you need to know about shopping at Exclusive Furniture, from delivery to product care.
What is the typical delivery timeframe for large furniture items?
Most in-stock items are delivered within 7 to 14 business days. Custom or made-to-order pieces may take between 6 to 10 weeks depending on the complexity and material availability.
Do you offer White Glove Delivery and assembly services?
Yes, we offer premium White Glove Delivery which includes bringing the item into your room of choice, full assembly, and removal of all packaging materials for a flat fee.
What is your return policy for home furniture?
We offer a 30-day return policy on most items. Products must be in original condition. Please note that custom upholstery and final sale items are non-returnable.
Are your wood products made from sustainable materials?
At Exclusive Furniture, we prioritize sustainability. Over 80% of our wooden collections are crafted from FSC-certified timber or reclaimed wood sources.
Do you provide financing options for large purchases?
We offer several flexible financing plans, including 0% APR options for up to 12 months through our partnership with Affirm and Klarna, subject to credit approval.
How can I protect my new furniture from wear and tear?
We recommend our Exclusive Protection Plan, which covers accidental stains, spills, and structural damage. Additionally, we provide specific care guides for leather, velvet, and hardwood on each product page.